IT for Local Governments
More cost-effective. More citizen-friendly. More accessible.
Local authorities are in close contact with citizens. Digitalization and modern technologies such as artificial intelligence offer enormous opportunities for optimization, automation, standardization, and the development of more inclusive citizen services.
Create or automate consistent workflows to achieve a noticeable simplification of processes. This makes work easier at your agency, frees up time for personal interaction, and speeds up your employees’ handling of special cases.
Not only will you and your citizens benefit from faster services, but your government agency will also benefit from better use of resources and greater cost efficiency.
Creating New Opportunities
New technologies create new opportunities! Not only can you streamline and automate your internal processes, but you can also offer efficient channels of interaction—for example, through a citizen hotline with chatbot support in multiple languages or via an automated application process, and much more. Maximize the accessibility and availability of numerous citizen services, thereby creating a whole new level of citizen engagement while simultaneously reducing the strain on your resources. Artificial intelligence can help with many of these steps—we’d be happy to show you the options that are most relevant to your agency!
We implement your digital transformation projects for you—always with a focus on maximizing the value of your budget and drawing on the expertise gained from over 40 years of experience. Our experts in the Public Sector division have proven, hands-on knowledge of digital transformation in government agencies.
Feel free to ask us. We’d be happy to guide you through your IT transformation.
Customer Story: Southwest Saxony Rescue Association
IT Infrastructure Completely Overhauled
The IT equipment that the state of Saxony had procured for the Zwickau Regional Control Center, built in 2014, had reached its limits, particularly in terms of performance and security. To ensure that the control center could continue to respond quickly and reliably to emergencies in the future, the goal was to completely overhaul the IT infrastructure, including hardware, storage, and the network environment. PROFI was awarded the contract for this challenging project due to its excellent value for money and the trust that the RettZV placed in the service provider’s expertise.
Digitalization in the Public Sector
Benefits for Everyone Involved
Take the Pressure Off Employees
Establish rigorous workflows, automate routine tasks, and leverage the capabilities of artificial intelligence—for example, to respond to standard inquiries received by phone. And avoid follow-up inquiries by providing information accessible online or automatic notifications regarding the processing status of applications. Our digitization solutions, tailored to the needs of your local government agency, make it possible!
Save time
Free up time for your employees. They will appreciate the tangible time savings made possible by state-of-the-art technologies and will now be able to focus on special cases, strengthen personal relationships—which are often neglected—and take advantage of professional development opportunities. In this way, a tailor-made digital transformation implemented by our experts also helps increase your agency’s appeal as an employer and more effectively address the shortage of skilled workers.
Making Optimal Use of Resources
Local government agencies face significant cost pressures. Budgets are often tight, yet staff are expected to work as effectively as possible. We create the conditions for this—through consolidation, automation, and the use of technologies such as open source, the cloud, and AI, as well as tender-compliant planning and targeted, cost-effective digitization projects that deliver maximum benefit to your agency.
Making Accessibility a Reality
Break down barriers and make it easier for all citizens to access your local government’s services! With voice-activated contact options and targeted, multilingual guidance through processes such as applications for ID cards, passports, and much more, you can make your local government’s citizen services not only more effective but also more inclusive.
Implementing Cybersecurity
PROFI AG does more than just IT. We are equally competent and experienced in cybersecurity for public sector clients, as this involves the comprehensive protection of systems and strictly confidential citizen data. There can be no security vulnerabilities. We understand the particularly high requirements of government agencies—work with us to incorporate all security considerations!
Simplify Services
Simplify your services by using AI as a smart “little helper”—especially for people who have previously felt overwhelmed by online services or who have been unable to use them due to health issues (e.g., vision or hearing impairments). We’ll help you deploy artificial intelligence exactly where it promotes acceptance while also making your agency’s work easier.
From A to Z
From consulting, planning, and implementation to our comprehensive support and service —our sole focus is on the successful execution of your digital transformation project from start to finish, which is carried out in collaboration with you nationwide by our Public Sector division and our network of expert partners.
We provide you with exactly the right employees who have the expertise your project requires. Our experience with requests for proposals can help define your needs down to the last detail and streamline decision-making processes, as you’ll receive a clearly defined proposal that takes all factors into account from the very start.
With PROFI AG, you can also be sure that you’ll always have the same point of contact by your side—someone who is thoroughly familiar with your systems, requirements, and preferences. This eliminates the need for lengthy explanations and constant briefings for new people, saving you valuable time.
Continuity and Innovation
Both are equally important to us. That’s why we offer, on the one hand, continuity and reliability that have been a hallmark of our business for more than 40 years, and, on the other hand, state-of-the-art, innovative technologies that are precisely tailored to your needs. If something doesn’t quite fit, we’ll make it fit—our experienced developers will take care of it.
Experience and Expertise
Our specialists provide in-depth consulting and support, as well as reliable service before, during, and after the implementation of your digital transformation project in the public sector. We are particularly proud that many of our employees have remained loyal to us for many years and enjoy working with us with great dedication and a constant stream of new ideas—valuable, practical experience and reliability from which you, as our customer, benefit.
Our partnerships work to your advantage
Get in touch with us today—we look forward to speaking with you!
PROFI AG is not a traditional corporation. The capital is held by the owners themselves. As a company, we have stood on solid ground for 40 years and operate with a long-term perspective in every respect—including, and especially, when it comes to customer relationships. At the same time, we offer all the flexibility and “flat organizational structure” of a medium-sized company and have built up specialized expertise in digital transformation for government agencies over many years—a clear advantage ranging from the bidding process and implementation to the comprehensive, personalized service and support that we are known for.