Creating Added Value Together
PROFI Managed Services are precisely tailored to the needs of complex IT environments and support your company with standardized and scalable solutions. With PROFI Managed Services, you’ll always be prepared for technological change and can deliver your IT as the service that ensures your business flexibility.
PROFI Managed Services – Your Benefits at a Glance
- Service Level Management as a Framework for Custom IT Environments
- Reducing unplanned downtime through active system monitoring and proactive health checks
- A Tailored Response to Your Business Needs
- Convert static operating costs into variable costs by aligning your business needs with PROFI Managed Services
- Transparent Monitoring of IT Costs
- High first-call resolution rate, as the first-level support team consists of experts
- Strategy-independent: No matter where the physical or virtual systems are located, our experts provide the service
Our Services
- Monitoring Your Data Center Environment
- Independent Handling of Incidents
- Service Desk Experts (First-Level Support)
- Service desk available up to 24/7
- Additional experts are available for on-site assignments from 12 locations across Germany
- Service Management for Monitoring Services (Reporting, Billing, Regular Meetings, etc.)
- Ticketing System: Matrix 42
PROFI Managed Services – Overview of Expertise
Take advantage of our certified experts’ many years of experience gained through numerous projects. Here is an overview of our key areas of expertise.
- Advanced Security: SOCaaS, EDRaaS, Vulnerability Scan, Phishing Awareness
- Network & Security: Extreme Networks, Huawei, Check Point, Sophos, Email Security, Threat Management, Syslog, NAC, Cloud Security (IBM Cloud, AWS Marketplace Check Point), Compliance Checks
- AI Solution: PROinfra
- VDI: Omnissa Horizon
- Backup: Veeam Backup & Replication, IBM Spectrum Protect (TSM), Avepoint
- Operating System: Windows Server, Linux, AIX, IBM i
- Cloud Technology: Microsoft Azure, AWS, Google, IBM Cloud, VMware Cloud Foundation
- Containers: OpenShift , Kubernetes
- IBM Power Servers: Hardware and LPAR Management (AIX, IBM i, VIOS, HMC, MIMIX, PowerHA)
- Storage: IBM, SVC, NetApp, Fujitsu, Huawei, Dell
- M365: Teams , Exchange, SharePoint, OneDrive, Intune, Defender
- Virtualization: VMware vSphere, Microsoft Hyper-V, IBM PowerVM
- SIEM: IBM QRadar
- Database: MS-SQL
- HCI: Nutanix , VxRail
PROFI Managed Services ensures planning reliability
- Adapting IT to New Business Requirements
- Adjust the quantity structure
- Quality Assurance
- Schedule Service Requests
- Meet Additional Demand via RfC
- Introduction of New Technologies
PROFI Managed Services
- During regular service reviews, necessary adjustments to meet new business requirements are agreed upon jointly
- Adjusting the quantity structure to match the required resources
- Vendor-neutral consulting supports the adoption of new technologies
- Simply place an order for additional items via a Request for Change (RfC)
- Standardized and frequently requested support services are arranged via a service request and carried out as instructed
- Quality assurance is achieved through continual service improvement